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UK Insurance Programme Manager

Date:  09-Sep-2022
City:  London
Company:  GFT Technologies SE

UK Insurance Programme Manager


About GFT

As a pioneer for digital transformation GFT develops sustainable solutions across new technologies – from cloud engineering and artificial intelligence to blockchain/DLT. With its deep technological expertise, strong partnerships and comprehensive market know-how GFT offers advice to the financial and insurance sectors, as well as in the manufacturing industry.


We have been recognised for our engineering excellence and work side by side with our clients in an agile way to solve their most challenging problems. Companies gain easy and safe access to scalable IT applications and innovative business models.


Who are we?

GFT are a modern company with a passion for technology that thrives on collaboration with our clients and celebrates success with our team.  We are an organisation that empowers you to not only explore but raise your potential and seek out opportunities that add value. You will work in a supportive environment with a diverse and inclusive team that is always learning and developing whilst working closely with our colleagues across the globe. Most importantly we care about people, cultures and opinions, and show everyone equal respect.


Role Summary 


GFT’s client engagement model consists of Client Units who are equally represented by sales and delivery.  The CU is usually managed by both a client manager / account manager and a delivery manager who are responsible for the revenue derived by that client down to GM1 (e.g. project profitability).  While the sales side is primarily responsible for the commercials of any engagement, the delivery side is responsible for the quality, resourcing and profitability of the engagement. Larger client engagement will support a Programme Manager where multiple streams of activity, or a particularly complex or annuity engagement is underway. 


We are looking for a business technologist to join the GFT team as Programme Manager, owning and overseeing the strategy and execution of GFT’s wealth of delivery expertise to a specific client. The role will report to the Client Unit Leadership Team comprising Chief Delivery Officer and Chief Revenue Officer


The objectives of the Programme Manager are:

  • Produce, maintain and evolve the project charter, coordinate project plans, resource plans, and related project management, ensuring all requirements and objectives are met
  • Lead detailed plans to deliver of project objectives, engaging with partners and critically assessing requirements
  • Direct and manage programme & project delivery on time and to budget
  • Ensure that risks, issues, and dependencies are clearly identified, managed and mitigated to minimise impacts on the organisation and our customers
  • Provide clear, accurate, timely and actionable information that allows technology and business partners to understand delivery status, progress and performance
  • Partner with Business and Technology stakeholders to align on delivery and ensure business value is achieved based on the corporate strategy
  • Ensure that there is high visibility and transparency of programme portfolio health to enable senior management to make informed decisions
  • Deliver compliant solutions following best practice, standards and regulations


Main Responsibilities / Accountabilities:

  • Collaborating with key stakeholders, Shape, Manage and Deliver a multi-workstream technology programme and/or portfolio of projects.
  • Manage and report workstream delivery against a clearly defined delivery plan that includes Quality assurance of workstream deliverables.
  • Provide leadership and direction to the programme or project team, resolving escalated issues.
  • Provide Clear communication of portfolio-level and where necessary detailed reporting to C-Suite's
  • Operate in a matrix environment with a clear understanding that the service relationship is owned by the service owners and development leads.
  • Identify, monitor and mitigate Programme, Project and where related, Operational Risks (& mitigations)
  • Manage local communications to a clearly defined communication plan


Essential Skills/Experience Required 

  • Experience in the Insurance domain and Guidewire policy administration solutions.
  • Successful experience in delivering large-scale, complex transformation programmes
  • Successful experience in delivering technology integration/separation requirements resulting from an organizational mergers & acquisitions
  • Successful experience in Programme Management, Transition, Vendor Management, Technology Operations
  • Successful experience in delivering technology risk reduction programmes or projects
  • Degree or equivalent level of professional qualifications and/or experience
  • Stakeholder Management, experience of fixing project related issues in a timely fashion



Key Capabilities

  • Technical understanding – ability to assimilate complex technical issues and identify the right level of support for the experts
  • Detail – drills down into the programme activities, identifying risks and gaps, and ensuring they are in hand.
  • Judgement – an ability to make the right calls in support of the GFT agenda.
  • Trust – an ability to empower others, providing the oversight and support to enable growth
  • Account Delivery Management – encourage optimal rotation of skills and expertise within a client engagement that enhances GFT’s overall delivery quality and employee engagement
  • Collaboration - Engagement with the local professional services unit Sales / Bid management functions.
  • Contribute to the monthly KPI review process, offering objective opinions on how performance can be enhanced.


Technical Skills

Required experience:

  • A rounded knowledge of Technology Modernisation, leveraging contemporary technologies such as agile & DevOps transformation, cloud migration, modern application development and data driven solutions
  • Experience and understanding of Guidewire policy administration solution

Additional experience:

  • Experience of managing complex delivery projects


Personal Skills

  • An ability to apply structured thinking, simplifying complex problems into component parts, to the resolution of project challenges.
  • Working practices; thorough with high standards of work.
  • Effective communication and interpersonal skills to be able to establish rapport with people at all levels.
  • An eye for detail and accuracy, and an affinity with design issues and the ability to help establish an own a vision for our solutions.
  • The ability to work in teams and knowledge of agile processes & ceremonies such as Scrum, SaFe and Kanban
  • Organizational ability and tenacity; able to think ahead in order to establish an efficient and appropriate course of action for self and others.
  • Take a proactive approach to work, good with handling uncertainty and can manage their work without close supervision.
  • A strong sense of ownership and a desire to deliver quality outcomes for the business.
  • Demonstrated strong oral and written communication skills.



What we offer you


You will be working with some of the brightest people in business and technology on challenging and rewarding projects in a team of likeminded individuals. GFT prides itself on its international environment that promotes professional and cultural exchange and encourages further individual development.


Founded in 1987 and located in 15 countries to ensure close proximity to its clients, GFT employs over 10,000 people. GFT provides our people with career opportunities in all areas of software engineering and innovation. The GFT Technologies SE share is listed in the Prime Standard segment of the Frankfurt Stock Exchange.




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