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Client Solutions Director - Retail Banking

Client Solutions Director - Retail Banking

Custom Field 1:  Sales
Custom Field 3:  Sales
Country/Region:  GB
Date:  25 May 2024

London, ENG, GB, EC2N 3AR

Working place:  Hybrid

Client Solutions Director – Retail Banking


What we do?

As a pioneer for digital transformation GFT develops sustainable solutions across new technologies – from cloud engineering and artificial intelligence to blockchain/DLT. With its deep engineering expertise, strong partnerships and comprehensive market know-how GFT offers technology solutions to the financial and insurance sectors. We have been recognised for our engineering excellence and work side by side with our clients in an agile way to solve their most challenging problems. Companies gain easy and safe access to scalable IT applications and innovative business models.


Who are we?

GFT are a modern company with a passion for technology that thrives on collaboration with our clients and celebrates success with our team.  We are an organisation that empowers you to not only explore but raise your potential and seek out opportunities that add value. At GFT, diversity, equality, and inclusion are at the core of who we are. Ensuring a diverse and inclusive working environment for all communities is one of the main pillars of our diversity strategy, based on our core values and  culture. We have been certified for 2022/23 as a ‘Great place to work’ in the UK. So, if you want to have the opportunity to work with an outstanding and progressive organisation this position could be right for you.


Role Summary 

What we are looking for is an experienced Customer Engineer or Client CTO, who brings with them a people centric approach to leadership, hands on delivery background, strong stakeholder management and pre-sales experience to focus on predominantly retail banking, but also covering other markets, when required.


You will work directly with the Chief Technology Officer (CTO)  to help drive the tech strategy for the retail banking business, ensuring solutions and offers we build reflect business value in that sector. You will act as both the technology and business expert, leading pre-sales engagements and over-seeing projects, enabling opportunities for revenue growth and supporting the team to increase market share. Additionally, you will own the technology relationship with the CSPs for sales opportunities in the relevant market sector.



Role Responsibilities

  • Provide technical eminence and leadership in sales
  • Own technical solutions as part of all pre-sales engagements in the retail banking sector and be the approver for any deviation from initial design through build, acting in part as a project chief architect.
  • Create re-usable workshop material to support the sales and delivery processes
  • Identify market specific challenges and opportunities that will help us build relevant world class offerings
  • Inform the development and acquisition of future skills in service of the business strategy
  • Accountable for optimizing the services, influencing the customer experience and mitigating business risk in your portfolio
  • C-suite stakeholder management and engagement, build strong relationships with key stakeholders with clients, partners and globally within GFT
  • Drive GFT tech brand in the retail banking market
  • Represent GFT as an external speaker in industry events and writes white papers and articles
  • Keep track of technology trends in the industry and with partners to identify competitive advantages
  • Responsible for ensuring client success stories, testimonials and CSP specific audit templates are created for FSI sector projects to help drive cloud partner accreditations.
  • Act as the technical bridge and project oversight between clients, sales and delivery, owning the accountability for the client solutions, ensuring that project outcomes align with client expectations
  • Help align the UK approach, assets and sector relevant information with other GFT regional offices



  • Champion the GFT culture internally and externally  
  • Act as a mentor to team members
  • Act as part of the GFT cloud leadership teams
  • Help sales teams create go to market strategies aligning opportunities with GFT offers
  • Work with partners to create a wider portfolio of services that can be presented to clients


Competencies and Skills Needed

  • Demonstrable experience as a senior technologist for a technology or consulting organisation
  • Extensive experience in providing strong technical leadership with a background in solution or enterprise architecture
  • Experience working on programmes that involved key core banking platforms; Thought Machine, Mambu, 10x or working on key payment platforms like Volante, Swift etc.
  • Ability to think more broadly and holistically about how to drive change
  • Ability to successfully bridge the gap between different agendas and functions
  • Background in manufacturing and industry, or within a service provider covering that sector
  • Strong communicator
  • Strategic thinking-ability to develop and execute the company tech strategy  
  • Strong team player and collaborator
  • Stakeholder management
  • Technical skills need to be current, including extensive cloud knowledge in all 3 major cloud vendors.
  • Experience with Partner management and aligning both technical and marketing strategies.
  • Mentoring skills


Mandatory Skills:

  • Experience at Cx or senior management level, leading multiple teams in both software development and infrastructure services.
  • Capable of creating a technical strategy to establish a platform for industry leading sales offers
  • A minimum of 3 years working on cloud projects in a  leadership capacity.
  • Track record at winning large bids/tenders, with contribution in both sales and technical aspects.
  • Strong public speaker, with a high level of competence in PowerPoint.

Behavioural Skills

  • Our values are very important to us, so someone who understands the power of recognising others and saying “thank you” and who leads a team, not manages it, is essential.
  • Collaborative and team player
  • Decisiveness


What can we offer you?


At GFT we offer a flexible hybrid working environment. The majority of our roles are determined by client requirements, but the expectation is that you will be required on client site 1 or 2 days a week (this may vary depending on client requirements and could go up or down). From a non-client standpoint, we encourage everyone to travel into a GFT office periodically to build a rapport with the wider GFT team and to ensure you feel connected with your peers/colleagues.


Every individual at GFT co-creates a mapped career path with growth opportunities, the ability to diversify, access to amazing Learning and Development programmes in an environment of collaboration, flexibility and support. We believe that investing in employee development promotes innovation and job satisfaction. The strategic relationships we have with industry leaders gives you unprecedented access to emerging technology and the opportunity to be part of the conversation of the future of digital.


GFT is an equal opportunities employer and we are committed to ensuring our recruitment processes are  inclusive. Selection for employment at GFT will be on the basis of performance and ability. Where possible, GFT will capture applicants’ diversity demographics as part of its recruitment processes to promote it’s DEI agenda.


Founded in 1987 and located in 15 countries to ensure close proximity to its clients, GFT employs over 10,000 people globally. We provide our people with career opportunities in all areas of software engineering and innovation.


About Us

We show commitment to our investors and stand for solid, long-term growth performance. Founded in Germany in 1987 and in American territory since 2008, GFT expanded globally to over 10,000 experts. And to more than 15 markets to ensure proximity to clients. With new opportunities from Asia to Brazil, the international growth story continues. We are committed to grow tech talents worldwide. Because our team’s strong consulting and development skills across legacy and pioneering technologies, like GreenCoding, underpin success. We maintain a family atmosphere in an inclusive work environment.

At GFT, we have a strong passion for technology that thrives on collaboration with our clients and celebrates success with our team. We are an organisation that empowers you to not only explore but raise your potential and seek out opportunities that add value. Would you like to shape the future of digital business together with us? Apply now and join our team!

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