Job description:

About the role:

As a systems analyst you will be responsible for providing superior support to our clients.  As a front-line contact, you will ensure that our products are working as intended, assist with complex technical solutions, and address technical questions.  This may involve troubleshooting issues, investigating and reporting product bugs, and offering suggestions to maximize performance and product functionality. 

A day in this role:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles

The expertise requested:

• Proven working experience in enterprise technical support
• Basic knowledge of Unix/Linux systems, utilities and scripting
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
• A successful candidate must be able to thrive in a fast-paced environment, where they will be expected to contribute to the development of policies, procedures, and best practices
• Must be a self-starter with a high degree of energy and be able to multi-task with ease
• Excellent customer service and trouble shooting skills a must
• Experience with on-call customer/system support
• Meticulous attention to detail
• Strong communication and interpersonal skills, both oral and written
• Bachelor’s degree, preferably in Computer Science, MIS or equivalent Preferred

Desired or nice to have expertise:

• Exposure to AWS application deployments
• Experience building custom queries in SQL Server and Oracle; experience in administration of SQL Server or Oracle is a plus;
• Knowledge of the US Credit Agency is a plus

Our Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status.

Your journey with us begin begins here!!