Job Description:

About the role:

The Technical Client Services Representative will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.

A day in this role:

• Troubleshoot product and technical issues.
• Determine severity and scope analysis of issues, inquiries and requests.
• Communicate effectively with clients via telephone or email.
• Manage all client related issues into Client Relationship Management tool (CRM) –
• Salesforce.
• Manage customer and user configurations.
• Educate and empower customers to maximize utilization of products, tools and services.
• Maintain proficient knowledge of all product and service changes.
• Monitor system status.
• Initiate proactive customer communications.
• Escalate complex issues to technical and product resources with the appropriate information to resolve the customer’s inquiry.
• Document solutions and can be reused internally and externally.
• Use each interaction to build relationships between the customers and the Experian brand.

Our Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status.

Your journey with us begin begins here!!