Job description:

About the role:
We’re looking for a detail-oriented Client Services Associate to support client relationships and ensure a smooth service experience. You’ll assist with day-to-day client needs, resolve inquiries, and collaborate with internal teams to deliver excellent service and support.

A day in this role:

• Respond to client inquiries via email, phone, or chat
• Assist with onboarding new clients and ensure a smooth transition
• Monitor and resolve client issues, ensuring timely resolution
• Coordinate with internal teams to meet client needs
• Track client feedback and provide insights for service improvement
• Maintain up-to-date client records and documentation
• Support clients with product/service updates and troubleshooting

The expertise requested:

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Customer-focused with a proactive attitude
• Ability to manage multiple tasks and prioritize effectively
• B2 English Level
• Attention to detail and organizational skills
• Experience in customer service or client-facing roles is a plus

Our Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status.

Your journey with us begin begins here!!