Job Description: 

Senior Network Security Operations Engineer

About the role:

The Network Security Operations Engineer (Level 3 Support ) is a critical role within the Cybersecurity team, with the dual responsibilities of operational excellence and driving forward-looking engineering improvements. This role is designed for individuals who have strong network security operational experience, and a proven track record of prior engineering delivery.

 A day in this role:

• Provide L3 Operational Support for complex operational issues, troubleshoot and resolve issues.
• Design, configure, and manage advanced network security solutions, including Firewalls, Zero Trust Network Access (ZTNA), Secure Web Gateways (SWGs), and Cloud Network Security capabilities.
• Continually refine and improve support methodologies, standardizing operational practices and creating detailed documentation.
• Employ infrastructure-as-code (IaC) and automation techniques, particularly Terraform, to streamline the provisioning, configuration, and management of network security tools and environments.
• Conduct in-depth analyses of network traffic patterns and security logs with SIEM tools (e.g., Splunk).
• Support Network Security Infrastructure focusing on patch and lifecycle management.

• Their time will be spent around 60% operations / 40% engineering, often improving operational procedures & persistent issues.
• Mentor and coach within the operations team, expected to guide L1/L2-Support-Level members though issues when uncertain.

The expertise requested:

• At least 7 years of direct, hands-on experience in Network Security Operations, with a significant focus and exposure to engineering enhancements.
• Experience with Zscaler ZIA & ZPA, Palo Alto Firewalls
• Preferred experience (or similar) with: Cloudgenix (SD-WAN), Cloudflare (WAF), Forescout (NAC), and Tufin/Algosec (Firewall Orchestration)
• Hands-on experience with public cloud providers (AWS preferred) and cloud infrastructure management.
• Experience with infrastructure-as-code frameworks (e.g., Terraform Cloud).
• Ability to write automation scripts and web services (Python, Bash).
• Strong understanding of network protocols and information security best practices.
• Experience working with git source control and CI/CD systems (GitLab CI/CD).
• Good understanding of enterprise architecture, including endpoint, network, and cloud-based systems.
• Experience with SIEM (Splunk) technologies, event correlations, query management, and custom detections. Experience with observability platforms (Grafana)
• B.S. in Information Technology, Computer Science, or a similar technical program.
• Exceptional communication skills, capable of effectively articulating technical concepts to both technical and non-technical audiences.
• Strong analytical and problem-solving skills, with meticulous attention to detail.
• Proven ability to self-manage, prioritize tasks, and handle ambiguity and rapid changes in priorities.
• Demonstrated experience in managing stakeholder expectations and delivering projects within defined timelines.
• A commitment to continuous learning and adaptability to new technologies and changing environments.

• Attention to detail: able to thoroughly review configurations and policies, identifying gaps in solution designs prior to implementation.
  
  Soft Skills 
  
  
  • Communication
  • Learning Agility
  • Influence
  • Problem Solving and Analytical Thinking
  • Teamwork and Relationship Building
  • Planning and Delivery
  • Strategic Thinking
  
  

Our Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status.

Your journey with us begin begins here!!