What do we do?

As a pioneer for digital transformation GFT develops sustainable solutions across new technologies – from cloud engineering and artificial intelligence to blockchain/DLT. With its deep technological expertise, strong partnerships, and comprehensive market know-how GFT offers advice to the financial and insurance sectors, as well as in the manufacturing industry. Through the intelligent use of IT solutions GFT increases productivity and creates added value for clients. Companies gain easy and safe access to scalable IT-applications and innovative business models.

Who are we?

Having started in Germany in 1987, GFT Technologies has grown to become a trusted Software Engineering and Consulting specialist for the international financial industry, counting many of the world’s largest and best-known Banks as our clients. We are an organization that empowers you to not only explore but raise your potential and seek out opportunities that add value. At GFT, diversity, equality, and inclusion are at the core of who we are. Ensuring a diverse and inclusive working environment for all communities is one of the main pillars of our diversity strategy, based on our core values and culture. We have been certified for 2022/23 as a ‘Great place to work’ in the APAC region. So, if you want to have the opportunity to work with an outstanding and progressive organization this position could be right for you.

Key Responsibilities

• Troubleshoot and resolve technical issues related to software applications, system configurations. 

• Document all support interactions, including the nature of the issue, troubleshooting steps taken, and solutions provided, ensuring accurate and detailed records. 

• Problem Diagnosis and Resolution: 

• Analyze technical problems, identify root causes, and implement effective solutions in a timely manner to minimize downtime and disruption. 

• Collaborate with cross-functional teams, including developers and system administrators, to escalate and resolve issues requiring deeper investigation or specialized expertise. 

• Customer Communication and Satisfaction: 

• Communicate technical information clearly and concisely to non-technical users, guiding them through troubleshooting steps and ensuring understanding. 

• Proactively follow up with clients to ensure issue resolution and gather feedback on support experiences, striving to exceed customer expectations and maintain high satisfaction levels. 

• Continuous Improvement: 

• Identify recurring issues or trends in support requests and propose improvements to products, processes, or documentation to prevent future occurrences and enhance overall system reliability. 

• Stay updated on industry best practices, emerging technologies, and product updates to continually improve technical knowledge and proficiency.