Type of contract: B2B

Salary range: 118-149 PLN/h 

Your tasks:

• Actively monitor the production environments of Accounting Data applications to detect potential issues and ensure smooth operation.
• Execute first-line containment or recovery actions following runbooks.
• Carry out initial diagnosis using logs, dashboards, traces, SQL queries,etc.
• Resolve technical incidents, analyzing and either solving them or escalating them to Level 2.
•  Analyze the root causes of recurring problems and propose improvements to Level 2 to reduce the inflow of incidents.
• Work closely with Level 2 to implement fixes, share insights, and improve processes.
•  Document incident resolutions and establish best practices to build a knowledge base for continuous improvement.
•  Act as a point of contact during operational incidents.
•  Keep users, business stakeholders, and technical teams informed of status, impact, and estimated resolution time when applicable.
•  Coordinate handoffs between shifts or on-call coverage to ensure no context is lost.
•  Ensure every ticket or incident is properly documented.
•  Provide enhanced support during critical windows or business closings
•  Act as a technical and operational support point for the other team members
•  Help standardize the way the team works, prioritizes, and escalates issues

Requirements:

• 5+ years of experience in production support, application support, IT operations, or production operations.
• Proven experience in critical production environments involving incident handling and escalation.
• Experience working with SLAs, ticket queues, and high-pressure operational environments.
• Experience acting as a technical or operational reference within small teams.
• Experience with SQL for validation, data analysis, and incident investigation.
•  Experience reading and analyzing logs.
• Hands-on experience with monitoring/observability tools such as ELK, Dynatrace, etc.
• Experience with ITSM/ticketing tools such as ServiceNow, Jira, or similar.
• Experience in incident management, escalation, and cross-team coordination.
• Experience documenting procedures and runbooks.
• Availability to participate in on-call rotations, shifts, or out-of-hours coverage, if required by the service.
• Effective verbal and written communication skills for collaborating with technical teams and explaining issues to non-technical stakeholders.
• Ability to work autonomously.
• Ability to remain calm during critical incidents.
• English proficiency (B2+)

Nice to have:

• Experience as Programming backend applications, preferably with BigData technologies in Spark with Scala
• Exposure to cloud platforms (AWS, Databricks, Cloudera).
• Familiarity with data integration and ETL processes (e.g., Airflow, Control-M).
• Understanding of accounting/finance concepts or experience with financial data.
• Experience working with Scrum.