Type of contract: B2B

Salary range: 85-120 PLN/h 

Your tasks:

• Collaborating with cross-functional teams (L3), such as developers or product managers, to escalate and resolve complex issues
• Mentoring Junior team members
• L1-L2 support for incidents, problems and service request.
• Working on ticket resolution within SLA assigned to 2nd line - identifying, troubleshooting, and resolving technical issues faced by operators or their clients
• Working with various teams (including 3rd party) to resolve incidents and implement changes
• Investigating and understanding impact of work product and potential risks
• Documenting your solutions in tools: JIRA, Confluence, ALM…
• Analysing and proposing solution to business/system problems

Requirements:

• 3+ years of proven experience in technical support, customer service, or a related role
• University background oriented to financial/business/IT
• Proven Experience in Atlassian Tools e.g. Jira, Confluence;
• Ability to analyze data and generate meaningful insights to drive performance improvements.
• Basic knowledge in SQL, Bigdata, spark & cloud environments.
• Knowledge of Excel at a medium user level
• English (at least B2+), Spanish nice to have
• Ability to use technical & business knowledge to provide solutions to complex issues in a timely and efficient manner
• Attention to details
• Ability to complete duties under minimal supervision
• Aptitude for understanding global business consideration when implementing new business systems.
• Ability to work with business users from various geographical location
• Strong teamwork and communication skills
• Good time management to support different projects in parallel
• Experience working in complex environments
• Open to new technologies and knowledge
• Open to work in shifts 
• Kanban methodology
• Software development projects. Software development life cycle (HP ALM,..).