Junior Support Analyst
Junior Support Analyst
Warszawa, PL, 00-839
What will you do?
As a Junior Support Analyst you will work for financial sector Client. You will be e.g.: responsible for basic application support; monitoring system performance; assisting in troubleshooting issues under supervision; L1-L2 support for incidents, problems and service request; working on ticket resolution within SLA assigned to 2nd line - identifying, troubleshooting, and resolving technical issues faced by operators or their clients.
Your skills:
- Min. 1 year of experience in Application Support, QA or Business analyses or related role
- University background oriented to financial/business or equivalent in experience
- Basic knowledge in SQL / Python
- Knowledge of Excel at a medium user level
- English (at least B2+), Spanish nice to have
- Strong teamwork and communication skills
- Troubleshooting skills and attention to details
- Ability to complete duties under minimal supervision
- Aptitude for understanding global business consideration when implementing new business systems
- Ability to work with business users from various geographical location
- Willingness to work in flexible schedule to give support from 7 to 15h, or 9 to 17h or 13 to 21h and readiness for on-call duty availability
Nice to have:
- Basic understanding of financial products in the wholesale banking environment (Fxs, bonds, equities, etc)
We offer you:
- Working in a highly experienced and dedicated team
- Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
- B2B contract
- On-line training and certifications fit for career path
- Free on-line foreign languages lessons
- Regular social events
- Access to e-learning platform
- Ergonomic and functional working space with 2 monitors
- Hybrid work