What will you do?

As a Junior Support Analyst you will work for financial sector Client. You will be e.g.: responsible for basic application support; monitoring system performance; assisting in troubleshooting issues under supervision; L1-L2 support for incidents, problems and service request; working on ticket resolution within SLA assigned to 2nd line - identifying, troubleshooting, and resolving technical issues faced by operators or their clients.

Your skills:

• Min. 1 year of experience in Application Support, QA or Business analyses or related role
• University background oriented to financial/business or equivalent in experience​
• Basic knowledge in SQL / Python ​
• Knowledge of Excel at a medium user level
• English (at least B2+), Spanish nice to have​
• Strong teamwork and communication skills
• Troubleshooting skills and attention to details​
• Ability to complete duties under minimal supervision
• Aptitude for understanding global business consideration when implementing new business systems​
• Ability to work with business users from various geographical location
• Willingness to work in flexible schedule to give support from 7 to 15h, or 9 to 17h or 13 to 21h and readiness for on-call duty availability

Nice to have:

• Basic understanding of financial products in the wholesale banking environment (Fxs, bonds, equities, etc)

We offer you:

• Working in a highly experienced and dedicated team
• Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
• B2B contract
• On-line training and certifications fit for career path
• Free on-line foreign languages lessons
• Regular social events 
• Access to e-learning platform
• Ergonomic and functional working space with 2 monitors
• Hybrid work