What you will do?

We are looking for an experienced and proactive Client Manager to manage and grow our strategic partnership with a leading global bank. This independent role focuses on building strong client relationships, expanding the scope of outsourcing services, and ensuring seamless collaboration with internal delivery teams. 

Your tasks

• Build and maintain strong, long-term relationships with key stakeholders and directors at the bank through regular face-to-face meetings 

• Identify and capitalize on new business opportunities, as well as leverage upselling and cross-selling strategies to maximize client value and drive revenue growth 

• Drive performance excellence by achieving and exceeding KPIs related to revenue growth  

• Act as the primary point of contact for the bank, ensuring effective communication and addressing their needs promptly 

• Propose and implement tailored outsourcing solutions that align with the bank’s requirements and strategic goals 

• Collaborate with delivery teams to strategically align IT specialists with projects, ensuring seamless execution and exceptional outcomes. 

• Monitor service quality and recommend improvements to meet and exceed client expectations 

• Develop account plans to support the growth of the partnership with the bank and ensure alignment with organizational goals 

• Provide regular updates to internal stakeholders on account progress, challenges, and opportunities 

Your skills

• Minimum of 5+ years in account management, business development, or client engagement, preferably in IT outsourcing or consulting, within the banking and IT sector 

• Familiarity with IT outsourcing and an understanding of key IT roles, preferably with working knowledge of staff augmentation projects 

• Familiarity with the financial technology solutions 

• Proven ability to manage and grow key client accounts 

• Knowledge of Agile methodologies or IT project delivery processes 

• Excellent communication and negotiation skills, with the ability to build relationships with senior-level stakeholders 

• A self-starter with a strategic mindset and strong problem-solving abilities, constantly seeking new opportunities and anticipating client needs 

• Willingness to travel regularly for face-to-face client meetings 

• A master’s degree in business, IT, or a related field is a plus 

We offer you

• Working in an experienced, dynamic and dedicated senior peer team 

• High autonomy, ownership and opportunity to deliver impact at a local and international level 

• Opportunity to contribute to the growing success of a high-performing, leading technology and consulting firm with a global presence  

• Collaborative, flexible, and supportive work environment that fosters innovation and job satisfaction 

• Access to emerging technology, top partners and the opportunity to shape the future of digital transformation 

• Exciting career, ability to diversify roles and growth opportunities 

• Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.) 

• Flexible contract of employment