Your Profile:

As part of an international team, you will provide IT user support and customer service for company-supported computer applications and platforms. You will troubleshoot issues and offer guidance on appropriate solutions.

Main Job Tasks and Responsibilities:  

• Diagnose and resolve first-level technical and software issues
• Research user inquiries using available information resources
• Provide users with appropriate guidance and recommended actions
• Follow standard Service Desk procedures and best practices
• Record all interactions and support activities in the Service Desk system
• Administer and maintain Service Desk software tools
• Escalate or redirect issues to the appropriate support team or specialist
• Identify and escalate situations requiring immediate or urgent attention
• Track and route issues and service requests; document resolutions thoroughly
• Prepare activity reports (SQL or OQL experience is a plus)
• Notify management of recurring or critical problems
• Stay up to date with system information, updates, and procedural changes.

Requirements:

• Proficient in English, with strong verbal and written communication
• Working knowledge of core operations of relevant software, hardware, and equipment
• Familiarity with ITIL-based customer service practices
• Hands-on experience in troubleshooting and delivering Service Desk support
• Fast learner with the ability to acquire new technical skills quickly
• Customer service oriented, with a focus on following established procedures
• Solid problem analysis and problem-solving capabilities
• Highly adaptable and flexible in changing environments
• Effective team collaboration and interpersonal skills
• Well-organized, with strong planning abilities and attention to detail
• Maintains performance under pressure; resilient and stress-tolerant
• Works independently with a sense of responsibility and accountability.

We offer you:

• Working in a highly experienced and dedicated team
• Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
• Permanent contract after 3-months' probation period
• On-line training and certifications fit for career path
• Free on-line foreign languages lessons
• Regular social events 
• Access to e-learning platform
• Ergonomic and functional working space with 2 monitors