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IT Support Assistant

IT Support Assistant

Custom Field 1:  IT
Custom Field 3:  IT
Country/Region:  PL
Date:  Feb 8, 2024
Location: 

Kraków, PL, 30-302

Working place:  Hybrid

 

Why join GFT?

 

You will work with and learn from top IT experts. You will join a crew of experienced engineers: 60% of our employees are senior level.

 

Interested in the cloud? You will enjoy our full support in developing your skills: training programs, certifications and our internal community of experts. We have strong partnerships with top cloud providers: Google, Amazon and Microsoft - we are number one in Poland in numbers of GCP certificates. Apart from GCP, you can also develop in AWS or Azure.

 

We are focused on development and knowledge sharing. Internal expert communities provide a comfortable environment where you can develop your skillset in areas such as blockchain, Big Data, cloud computing or artificial intelligence.

 

You will work in a stable company (32 years on the market) in demanding and challenging projects for the biggest financial institutions in the world.

 

 

What will you do?

 

As Junior IT Support Analyst, you will be responsible for supporting employees in the installation, configuration, and ongoing maintenance of computers, external devices, and software based on adopted standards and guidelines. You will also provide remote technical support and eventually train staff in the operation of computers, computer devices, software, as well as the operation of GFT corporate systems (Active Directory, MS Entra ID, antivirus, MDM, etc.).

 

If you have a relevant education, a passion for user support, can diagnose basic IT issues, are familiar with Windows 10, Microsoft 365, and communicate fluently in English... apply.

After the probationary period, we provide the opportunity for hybrid work mode.

 

 

Your skills:

 

  • Knowledge of Windows 10
  • Familiarity with Microsoft 365 platform applications
  • User support orientation
  • Basic knowledge of Active Directory
  • Task prioritization skills
  • Excellent communication skills
  • Teamwork skills
  • Good command of spoken and written English (global user support)
  • Ability to work under time pressure

 

 

Nice to have:

 

  • Experience in a similar position
  • Knowledge of mobile devices (Android, iOS)
  • Ability to replace components in devices, consumables
  • Basic knowledge of Azure/Intune
  • Knowledge of macOS/Jamf

 

 

We offer you:

 

  • Working in a highly experienced and dedicated team
  • Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
  • Permanent or B2B contract
  • On-line training and certifications fit for career path
  • Free on-line foreign languages lessons
  • Regular social events
  • Access to e-learning platform
  • Ergonomic and functional working space with 2 monitors

We are GFT Poland. WE KNOW how to tackle complex issues with innovative approach to deliver the highest value. Our reputation has been built around one simple rule: we do not overpromise, WE DELIVER. We deliver to our employees, clients and partners. WE GROW as you grow, so investing in you is our business strategy. Caring for each other is our priority. WE CARE who you are, what you need, how you feel. WE CARE to smile, have fun and develop as human beings. 

Why Choose GFT?

  • A culture of top performance
  • Deep tech IT engineering & consulting 
  • 1,400 skilled & top-class experts 
  • 77% of the team are regular/senior 
  • Great Place To Work
  • Products that contribute to a sustainable world
  • Competitive salary and benefits 
  • Ambitious projects, trainings and tools you need to flourish
  • Google Cloud Partner of the Year - for going above and beyond for customers

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