What will you do?

As Junior IT Support Analyst, you will be responsible for supporting employees in the installation, configuration, and ongoing maintenance of computers, external devices, and software based on adopted standards and guidelines. You will also provide remote technical support and eventually train staff in the operation of computers, computer devices, software, as well as the operation of GFT corporate systems (Active Directory, MS Entra ID, antivirus, MDM, etc.).

If you have a relevant education, a passion for user support, can diagnose basic IT issues, are familiar with Windows 10, Microsoft 365, and communicate fluently in English... apply.

After the probationary period, we provide the opportunity for hybrid work mode.

Your skills:

• Knowledge of Windows 10
• Familiarity with Microsoft 365 platform applications
• User support orientation
• Basic knowledge of Active Directory
• Task prioritization skills
• Excellent communication skills
• Teamwork skills
• Good command of spoken and written English (global user support)
• Ability to work under time pressure

Nice to have:

• Experience in a similar position
• Knowledge of mobile devices (Android, iOS)
• Ability to replace components in devices, consumables
• Basic knowledge of Azure/Intune
• Knowledge of macOS/Jamf

We offer you:

• Working in a highly experienced and dedicated team
• Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
• Permanent contract after 3 months of probation
• On-line training and certifications fit for career path
• Free on-line foreign languages lessons
• Regular social events
• Access to e-learning platform
• Ergonomic and functional working space with 2 monitors