Sr. Project Manager
Sr. Project Manager
Heredia, CR, 40101
Job description_
About the role_
Join our client and help keep one of the industry’s most trusted vehicle data platforms running smoothly and on schedule. You’ll coordinate cross-functional engineering, product, and partner teams to plan, track, and deliver initiatives that support major partners across dealerships, lenders, marketplaces, and enterprise platforms. This role blends strong organizational discipline with hands-on troubleshooting and direct client engagement, giving you the opportunity to keep complex, high-visibility projects on track while acting as a trusted point of contact for external stakeholders.
A day in the role_
- Own end-to-end project planning and execution, including scoping, scheduling, resourcing, and tracking milestones across multiple concurrent initiatives.
- Build and maintain project plans, roadmaps, and status reporting that keep engineering, product, and leadership aligned on priorities and progress.
- Serve as the primary point of contact for external clients and partners, managing expectations, communicating status, and coordinating delivery timelines.
- Identify, triage, and drive resolution of project risks, blockers, and technical issues, pulling in the right stakeholders to troubleshoot and unblock work quickly.
- Facilitate cross-functional meetings (standups, planning sessions, retrospectives, client check-ins) and ensure clear ownership and follow-through on action items.
- Translate business and client requirements into structured project plans and well-defined tasks that engineering teams can execute against.
- Monitor project health (scope, schedule, budget, quality) and proactively escalate and resolve issues before they impact delivery.
- Maintain thorough, organized documentation, including project charters, status reports, decision logs, and client-facing materials.
- Partner with engineering leads to troubleshoot delivery bottlenecks, dependency conflicts, and process gaps across teams.
- Support post-project reviews and drive continuous improvement in project management processes and tooling.
- Client & Stakeholder Management
- Act as the trusted day-to-day liaison between internal teams and external clients or partners, building strong working relationships.
- Lead client-facing status updates, business reviews, and issue-resolution conversations with clarity and professionalism.
- Proactively surface risks to clients with transparency, along with clear mitigation plans and realistic timelines.
- Manage competing priorities and expectations across multiple clients or partner accounts simultaneously.
- Coordinate troubleshooting efforts with technical teams when client-reported issues arise, ensuring timely and clear communication back to the client.
- Gather and document client feedback and requirements, ensuring they are accurately reflected in project scope and delivery plans.
The expertised requested_
- Bachelor’s degree in business, Computer Science, Engineering, or related field (or equivalent experience).
- 5+ years (or equivalent experience) managing technical projects, ideally within software development, data platforms, or enterprise IT environments.
- Strong organizational skills, with a proven ability to manage multiple projects, priorities, and deadlines simultaneously.
- Demonstrated troubleshooting ability — comfortable digging into technical issues, coordinating across teams, and driving problems to resolution.
- Proven experience working directly with external clients or partners, including managing expectations and difficult conversations.
- Excellent written and verbal communication skills, with the ability to translate technical detail for non-technical audiences and vice versa.
- Working knowledge of Agile and/or Waterfall project management methodologies.
- Hands-on experience with project management and collaboration tools (e.g., Jira, Confluence).
- Comfortable working with basic technical concepts (APIs, cloud environments, data pipelines) to communicate credibly with engineering teams.
- Experience leveraging AI tools to improve productivity, streamline documentation and reporting, support analysis, and enhance project planning, communication, and delivery workflows.
- PMP, CAPM, or Agile/Scrum certification (e.g., CSM, PMI-ACP) a plus.
Our Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status.
Your journey with us begins here!!