Job Description: 

Production Support Analyst (Finance)

Role Description:

• Primary responsibility of the candidate will be to provide L1/L2 technical support for specified applications used by finance technology covering:
• Monitor critical components of the systems and troubleshoot as necessary based on runbooks and standard operating procedures.
• Manage regular production start of business checks and periodic health checks of the applications and processes.
• Collaborate closely with various stake holders like business users, development staffs and infrastructure teams for any issues, query resolution and user training.
• Incident, problem and capacity management as per the organization policies for the applications in scop

Job Requeriments:

• University graduate in Information Technology.
• Minimum 5 years of experience in application support.
• Should be able to work with sense of urgency with multiple priorities, can organize and deliver with minimal supervision.
• Should be able to work early and later shifts, on a rota basis. Additionally, the team is required to be on call over weekends, to carry out releases over weekends, and on bank holidays – all on a rota basis.
• Excellent analytical and problem-solving skills; Willing to learn and able to adapt to different technologies.
• Self-motivated, responsible and reliable team player
• Good communication skills and need to have ability to communicate with a variety of stakeholders.

Essentials technical Skills

• Experienced in banking / financial services supporting large applications;
• Hands on experience in Linux, any one RDBMS like Oracle/MSSQL;
• Experience in production support including managing incident & problem management;
• Experience in disaster recovery planning and test execution.

Skills:

• Meaningful experience of Java server side, Microservice and system interface development;
• Java 8/11;
• Spring;
• API development;
• Messaging Services (MQ or JMS);
• RDBMS Databases (MSSQL or Oracle);
• Experience of Continuous Integration and Build Repositories;
• Agile development methods & test-driven development.

Our Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status.

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