Job Description: 

Production Support

Role Description:

The role is part of the Production Services team, supporting Operations systems and providing assistance to Operations and other divisional users across a wide range of applications. These applications are designed to facilitate the successful execution of critical middle and back-office processes, including Settlement, Regulatory Reporting, MIS, and Instrument Data.

Job Requeriments:

Experience:
• 3+ years of Production Support experience in a Financial Institution.

Technical Proficiency:
• Strong knowledge of operating systems, databases, programming languages, networking, and cloud platforms;
• Experience with monitoring tools and basic scripting for automation.

Problem-Solving and Analysis:
• Quick identification and diagnosis of issues in complex systems;
• Root cause analysis and implementation of long-term solutions.

Communication and Customer Service:
o Clear communication with both technical and non-technical stakeholders;
o Patience and empathy when dealing with users, managing expectations.

Incident Management:
• Ability to handle routine issues and major incidents;
• Understanding of incident classification, prioritization, and escalation procedures;

• Experience in coordinating responses and leading bridge calls.

Time Management and Organization:
• Skill in managing multiple priorities and using ticketing systems;
• Familiarity with ITIL processes and incident management frameworks.

Skills:

• Meaningful experience of Java server side, Microservice and system interface development;
• Java 8/11;
• Spring;
• API development;
• Messaging Services (MQ or JMS);
• RDBMS Databases (MSSQL or Oracle);
• Experience of Continuous Integration and Build Repositories;
• Agile development methods & test-driven development.

Our Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status.

Your journey with us begin begins here!!