Production Support Engineer

We are seeking an L1 / L1+ Production Support Engineer to join the Equities Support organization of a global banking client. This team operates in a follow-the-sun support model and provides operational support for pricing, risk, and market data platforms used by trading and risk teams across APAC markets, with a strong focus on Hong Kong operations.

This role combines application support, incident management, monitoring, troubleshooting, and light automation/development work. The ideal candidate is analytical, technically curious, and comfortable working in fast-paced, high-pressure financial environments.

Responsibilities

• Monitor and support Equities and Risk applications in production environments
• Perform first-line investigation and triage of incidents, alerts, and batch failures
• Support overnight and morning risk/pricing computations for trading desks
• Analyze logs, workflows, and data flows to identify root causes
• Escalate complex issues to L2/L3 teams with appropriate analysis and context
• Execute operational procedures and support business-critical daily processes
• Support Airflow workflows and scheduling pipelines
• Validate market and risk data availability and integrity
• Collaborate with traders, developers, and support teams across multiple regions
• Participate in production deployments and release validations
• Contribute to automation, monitoring, and operational improvement initiatives
• Create and maintain operational documentation and runbooks

Required Qualifications

• 2–5 years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or Backend Engineering
• Good understanding of Java-based applications and backend systems
• Experience working in Linux/Unix environments
• Strong SQL skills and ability to investigate data-related issues
• Experience with monitoring and logging tools such as:
  • Splunk
  • Grafana
  • Kibana
  • ELK Stack
• Understanding of distributed systems and APIs
• Familiarity with:
  • Kafka or messaging systems
  • REST APIs
  • CI/CD pipelines
  • Git
• Strong troubleshooting and analytical abilities
• Excellent English communication skills