Production Support Analyst 

GFT is shaping the future of digital business. We are recognized as transformation leaders with a passion for technology and innovation. We provide sustainable solutions through IT engineering and technology consulting. We are over 12,000 solution-oriented technology professionals across 20 countries. In Canada, we have offices in Toronto, Quebec & Montreal.  

Here’s What You’ll Be Doing:

We’re looking for an Equity Derivatives Full Stack Engineer for our Americas region. The successful candidate will join as a senior technical developer who is responsible to design, develop, test, release, and support the US Equity Derivatives desk. The candidate will work on small to medium-term projects directly with the US Equity Derivatives desk using technologies such as Python, Excel/VBA, C#, kdb, and Java. This includes supporting existing applications as well as developing new applications based on the needs of the desk.

• Front line support of a 24/5.5 production of the Equity team for both internal and external clients.  Incident and problem resolution, maintenance and deployment of application software
• Ensure all production incidents, service requests and problems logged and resolved in the banks systems
• Producing and using SQL / KDB queries to provide ad-hoc requested information to stake holders and continuously assist in problem resolution
• Operate as part of a shift rotation, covering the hours of 07:00 – 18:30 including some bank holidays
• Weekend and evening coverage if required
• Perform weekend application upgrade, configuration and patching across multiple environments in line with requirements and procedures

• Develop and maintain responsive web applications for banking and equity trading platforms.
• Involved with all phases of Equity Derivatives Technology projects which may include but are not limited to requirements gathering/analysis, design, architecting, project managing, hands on development and implementation.
• Build strategic Equity Derivatives trading infrastructure and migrate existing legacy solutions to target architecture involving analyzing, understanding existing tools (Excel/VBA) and either re-designing/re-writing them in a target framework (of either Java or C#) or partially re-designing them to start the path towards demise
• Provide technical support of our Equity Derivatives pre-trade and execution stack. This will mean supporting both internal and external clients across both internal and vendor platforms. You will be responsible for incident and problem resolution and ensuring best in class service to our user base.
• The candidate should also have expertise in performing front-to-back trade reporting and reconciliation support.  They will be anlysing various feeds into and from our systems, provide ultimate ideas on how to improve the daily operation efficiency and apply hands on experience on its optimisation covering:
  • Performing batches environment maintenance and setup
  • Resolving and tracking issues and registering them within the incident reporting system
  • Understanding the product and providing feedback on reported issues
  • Understanding what issues need to be escalated and doing so in a timely manne

Here's What You Need:

• Must have strong technical and development skills
• Must have strong UNIX/LINUX skills
• Must be analytical and have excellent troubleshooting skills
• Must have strong Equity Derivative Trading systems and exchange connectivity experience
• Experience of using either Relational databases (Oracle, PostgreSQL) or noSql databases (Mongo)
• Strong vendor system knowledge (Sophis) is a plus
• SQL / DB – hands-on experience
• Good communication skills,  Must be able to interact and work well with traders, back office personnel, vendors, futures business, other IT teams and Clients
• Excellent communication skills and the ability to collaborate with cross-functional teams

Why Join the team? 

Caring, Committed, Collaborative, Courageous, Creative are our core values, we are looking for people who know what they are doing and are motivated to bring a positive attitude to the GFT Group. This position offers a wonderful opportunity to truly engage and get involved in a dynamic and competent team. Joining GFT means choosing a company on a human scale where happiness and pleasure are of how we work, but it is also:

• The opportunity to provide complex banking solutions with global experts and local specialist; 

• Work with a leadership group that starts with trust first; 

• Have a team that cares what you think and how you would approach the solution; 

• Promotes remote work culture and only coming to office when it benefits everyone; 

• Teamwork is at the heart of our values. We love to learn from challenges and celebrate success together! 

• In addition to being part of our great team, you will have the start with these great work conditions: 
• Six week’s vacation program for all 
• 40h per week and flexible schedule
• Diversified social & sports activities 
• Generous individual or family insurance plan. 

Diversity & Inclusion : #MakeyourMark 

Diversity is the key to a successful company. At GFT we are committed to cultivating, fostering, and preserving a culture of diversity, equity, and inclusion. We want to work with you because of your skills and your talent regardless of your age, ethnicity, gender identity, or physical ability. We know that being a diverse, inclusive employer will help us live up to our social responsibility and make a difference.