Senior Guidewire Business Analyst – Claims Centre

GFT is shaping the future of digital business. We are recognized as transformation leaders with a passion for technology and innovation. We provide sustainable solutions through IT engineering and technology consulting. We are over 12,000 solution-oriented technology professionals across 20 countries. In Canada, we have offices in Toronto, Quebec & Montreal.

Our client, a major player in insurance, is seeking an experienced Subject Matter Expert (SME) in Property & Casualty (P&C) Claims Management with in-depth knowledge of claims operations and regulatory practices outside of Quebec. The ideal candidate will have a strong understanding of industry best practices and the ability to bridge business needs with technical solutions. While experience with Guidewire (GW) is a strong asset, it is not mandatory. A hybrid SME/Business Analyst (BA) profile is ideal.

Here’s What You’ll Be Doing

• Serve as the subject matter expert for P&C claims operations across Canadian jurisdictions (excluding QC).
• Provide strategic insights and operational expertise to improve claims processes, systems, and service delivery.
• Collaborate with business and technical teams to translate business needs into clear, actionable requirements.
• Participate in workshops, requirement gathering sessions, and user story development.
• Analyze data and claims workflows to recommend enhancements aligned with industry standards.
• Support testing, validation, and change management activities throughout project lifecycles.
• Act as a liaison between stakeholders, business users, and IT teams to ensure alignment on deliverables.

Here's What You Need

• 5+ years of experience in P&C insurance, with a strong focus on claims management.
• Expertise in claims processes outside of Quebec, including familiarity with provincial regulatory nuances.
• Bilingual (English/French) strongly preferred.
• Strong business analysis skills – ability to elicit, document, and communicate requirements clearly.
• Experience with Guidewire ClaimsCenter is a strong asset but not required.
• Proven ability to work cross-functionally in complex environments.
• Excellent communication and stakeholder management skills.
  Nice to Have
• Experience in system implementation or modernization projects.
• Knowledge of agile methodologies and tools (e.g., JIRA, Confluence).
• Experience supporting UAT and QA activities.

Why Join the team?

Caring, Committed, Collaborative, Courageous, Creative are our core values, we are looking for people who know what they are doing and are motivated to bring a positive attitude to the GFT Group. This position offers a wonderful opportunity to truly engage and get involved in a dynamic and competent team.

Joining GFT means choosing a company on a human scale where happiness and pleasure are of how we work, but it is also :

• The opportunity to provide complex banking solutions with global experts and local specialist;
• Work with a leadership group that starts with trust first;
• Have a team that cares what you think and how you would approach the solution;
• Promotes remote work culture and only coming to office when it benefits everyone;
• Teamwork is at the heart of our values. We love to learn from challenges and celebrate success together!
• In addition to being part of our great team, you will have the start with these great work conditions:
  • Six week’s vacation program for all
  • 35h per week and flexible schedule / 40h per week and flexible schedule (for non QC needs)
  • Diversified social & sports activities
  • Generous individual or family insurance plan.

Diversity & Inclusion Statement: #MakeyourMark

Diversity is the key to a successful company. At GFT we are committed to cultivating, fostering, and preserving a culture of diversity, equity, and inclusion. We want to work with you because of your skills and your talent regardless of your age, ethnicity, gender identity, or physical ability. We know that being a diverse, inclusive employer will help us live up to our social responsibility and make a difference.