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IT Support Analyst

Date:  09-Jun-2021
City:  London
Company:  GFT Technologies SE

IT Support Analyst

About GFT
GFT is driving the digital transformation of the world’s leading companies in the financial and insurance sectors, as well as in the manufacturing industry. As an IT services and software engineering provider, GFT offers strong consulting and development skills across all aspects of pioneering technologies, such as cloud engineering, artificial intelligence, mainframe modernisation and the Internet of Things for Industry 4.0.

With its in-depth technological expertise, profound market know-how and strong partnerships, GFT implements scalable IT solutions to increase productivity. This provides clients with faster access to new IT applications and innovative business models, while also reducing risk.
 

Role Summary 
As our IT Support Analyst you will assist our employees with the installation, configuration, and ongoing usability of laptop computers, mobile phones, peripheral equipment and software within established standards and guidelines. This will include supporting the growing UK region in addition to employees located remotely around the Globe. Our IT Support Analyst will also be able to resolve technical problems with desktop computing equipment and software.

 

Role Responsibilities

  • Assisting employees with their computer laptop systems
  • Providing computer support services both for software and hardware
  • Testing of computers and ensuring that computer systems are functioning properly
  • Physical setting up of computers and software system installation for various computer applications and programs
  • Identifying and solving any problems that affect computer operating systems
  • Individual assessments of computer systems to identify the problem(s)
  • Help in examination of network servers equipment and maintenance
  • Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
  • On-going training of our employees and through our induction programme
  • Maintaining other computer peripheral devices such as printers and solving printing problems if they arise

 

Competencies and Skills Needed

Mandatory Skills

Desktop:

  • Windows 10
  • Microsoft Office 365
  • macOS
  • Apple iOS (iPad & iPhone)

 

Behavioural Skills

  • Effective communication and interpersonal skills to be able to establish rapport with people at all levels.
  • An eye for detail and accuracy, and an affinity with design issues and the ability to help establish an own a vision for our solutions.
  • Organizational ability and tenacity; able to think ahead in order to establish an efficient and appropriate course of action for self and others.
  • Take a proactive approach to work, good with handling uncertainty and can manage their work without close supervision.
  • A strong sense of ownership and a desire to deliver quality outcomes for the business.
  • Demonstrated strong oral and written communication skills.
     

What we offer you:
You will be working with some of the brightest people in business and technology on challenging and rewarding projects in a team of like-minded individuals. GFT prides itself on its international environment that promotes professional and cultural exchange and encourages further individual development.

Founded in 1987 and located in 13 countries to ensure close proximity to its clients, GFT employs over 5,000 people. GFT provides them with career opportunities in all areas of software engineering and innovation. The GFT Technologies SE share is listed in the Prime Standard segment of the Frankfurt Stock Exchange.

 

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