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Service Desk Analyst

Date:  24-Nov-2021
City:  Kraków
Company:  GFT Technologies SE



Service Desk Analyst integrated in an International Team will provide IT user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.



Main Job Tasks and Responsibilities:


  • diagnoses and resolve first level technical and software issues
  • research questions using available information resources
  • advise user on appropriate action
  • follows standard Service Desk procedures
  • logs all Service Desk interactions
  • administers Service Desk software
  • redirect problems to correct resource
  • identifies and escalate situations requiring urgent attention
  • track and route problems and requests and document resolutions
  • prepares activity reports (nice to have if they have SQL or OQL experience)
  • informs management of recurring problems
  • stays current with system information, changes, and updates



Your skills:


  • fluent English
  • working knowledge of fundamental operations of relevant software, hardware, and other equipment
  • knowledge and experience of customer service practices based on ITIL 
  • related experience and training in troubleshooting and providing Service Desk support



Key Competencies:


  • autonomous and responsible
  • oral and written communication skills
  • learning skills
  • customer service orientation - follow procedures
  • problem analysis
  • problem-solving - follow procedures
  • adaptability
  • team interaction
  • planning and organizing
  • attention to detail
  • stress tolerance good



We offer you:



  • Working in a highly experienced and dedicated team
  • Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
  • Permanent contract after 3 months probation
  • On-line training and certifications fit for career path
  • Free on-line foreign languages lessons
  • Regular social events (as health of our employees is our priority all events are conducted online at the moment)
  • Access to e-learning platform
  • Ergonomic and functional working space with 2 monitors (you can also borrow monitors and office chair for your home office)
  • Relocation package for candidates from outside of Krakow

Apply now »